Estate & Letting Agent
Plumbing Support
Across Oxfordshire.
One trusted plumbing and heating contractor across your managed portfolio, priority response for tenanted emergencies, planned CP12 renewals, void turnaround works and consolidated monthly invoicing.
Letting Agents, explained properly.
A structured plumbing and heating service agreement for estate and letting agents managing residential portfolios, covering emergency response, annual gas safety renewals (CP12), planned maintenance, void turnaround works and repairs.
Independent letting agents, chartered surveyors managing let property, and small-to-mid portfolio landlords across Witney, Oxford, Carterton and the wider Oxfordshire area.
As soon as you're routing plumbing work to more than one contractor and losing time chasing them. A single accountable trade partner is more efficient than a rolodex of numbers.
Compliance and speed are the two metrics that matter for a managed portfolio. Missed CP12s, slow emergency response and unresolved repairs cost you tenants, cost you fees, and cost you landlord relationships. A structured trade partner protects all three.
The cost of ignoring it.
The way most agents lose managed properties isn't fees, it's a slow contractor and a paper-thin compliance trail.
Missed CP12 renewals
Voids landlord insurance, invalidates section 21 notices, and can end in HSE enforcement. Portfolio-wide reminders exist for a reason.
Slow emergency response
Every night a leak isn't fixed is a night you're taking angry calls from tenant, landlord and insurer. Bad reputations spread.
Fragmented paperwork
CP12s in one contractor's inbox, invoices in another's, jobsheets in a WhatsApp thread. Audit trails collapse.
Void overruns
Every day a property is off the market is a day of lost fees. Void turnaround plumbing needs to hit dates, not drift.
Common mistakes we see
- •Splitting a portfolio across three contractors and losing the price leverage
- •Chasing CP12 renewals manually instead of on a reminder schedule
- •Booking the cheapest emergency response and rebooking half of them
- •No consolidated invoicing, spending admin hours on reconciliation
- •No agreed SLA, every call becomes a negotiation
How we run the job.
- 01
Portfolio onboarding
We take property list, appliance details and existing certificate expiry dates into our reminder system.
- 02
Agreed SLA
Response times, pricing schedule, invoicing and reporting all agreed in writing, no ambiguity on either side.
- 03
Reactive & planned work
One number for tenanted emergencies, planned CP12 route days, and void turnaround programmes.
- 04
Documented completion
Photographed sign-off, digital certificates and jobsheets pushed to your property management software or inbox.
- 05
Monthly consolidated invoicing
One statement, one payment, per period. Reconciliation cut to minutes.
What you actually get.
Priority response
Tenanted emergency calls jump the queue against our general workload.
Compliance safety net
Automatic CP12 renewal reminders across your portfolio, no missed dates, no exposed landlords.
One trusted trade partner
Plumbing, heating, gas, bathrooms, all under one roof. No sub-contracting.
Portfolio pricing
Volume pricing on CP12s, services and repairs across your managed properties.
Documented & photographed
Every job signed off with tenant, photographed and pushed to your management system.
Consolidated invoicing
One statement per period, cuts your reconciliation admin significantly.
Depth, not filler.
How we work with managing agents in practice.
Reactive plumbing & heating
Tenanted emergency response prioritised over general workload. Direct tenant coordination available where preferred.
CP12 renewal programmes
Portfolio schedule, planned route days, digital certificate delivery, and automatic reminder for next year.
Boiler servicing
Annual services timed with the CP12 so both are done in one visit. Full service records kept per property.
Void turnaround works
Plumbing defect fixes, appliance checks, radiator swap-outs, bathroom refreshes, programmed to the void window.
Bathroom & kitchen upgrades
Where a landlord signs off, we handle full renovation as a fixed-price project, one contact, one price.
Reporting & audit trail
Every job with jobsheet, photos, certificate, invoice, accessible on your record.
Direct tenant liaison
Where you'd rather we coordinate access directly, we do, texts, calls, agreed windows.
Coverage & areas
Full Oxfordshire coverage, Witney, Oxford, Carterton, Abingdon, Bicester, Woodstock, Moreton-in-Marsh and the Cotswolds.
Straight answers.
How is portfolio pricing structured?
Portfolio rates and account terms are available for agents and are agreed in writing during onboarding, get in touch with your property numbers and we'll put terms to you.
How fast is priority response?
Tenanted emergency calls are prioritised the same working day within our Witney / Oxford / Carterton core. Further afield we quote an honest ETA immediately.
Do you liaise with tenants directly?
Yes, happy to, if you prefer. Or we can work through your team, whichever fits your process.
How do you handle CP12 renewals across a portfolio?
We import your property and expiry data, schedule renewals ahead of expiry, and send digital CP12s to landlord, agent and tenant on completion.
Do you provide monthly statements?
Yes. Consolidated monthly statement, itemised per property and job, one payment per period.
Can you integrate with our property management software?
We can push certificates and invoices as PDFs into your system directly or by email; formal API integrations we discuss case by case.
Do you cover the whole of Oxfordshire?
Yes, the full 9 towns from Witney to Moreton-in-Marsh, and beyond by arrangement.
Do you handle void bathroom refreshes?
Yes, fixed-price, programmed to the void window, one contact.
Related services
All servicesFixed-price CP12s issued on completion and uploaded digitally, and can be carried out alongside an annual service, so you stay compliant, keep tenants safe, and avoid the fines and insurance disputes that unrecorded gas work invites.
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Learn moreGet a fixed-price quote for letting agents in Witney, Oxford.
Free, no-obligation quote in writing. Gas Safe, MCS certified where relevant, fully insured to £5m. Local team, real engineers, no call centres.